Aircraft Policies

VFR Checkout:
Before flying, all members must go through a checkout flight in the type of aircraft they desire to fly. The checkout flight is 30 - 60 minutes long.

IFR Checkout:
Before operating an aircraft under IFR, all members must go through a checkout flight. The IFR checkout is 60-90 minutes long, and it includes at least one approach and holding procedures. An IFR checkout can be done at the same time as a VFR checkout.

Passenger Rules:
All pilots must ensure their passengers have completed the waiver: https://pilotrise.com/sign-waiver/

All pilots are responsible for their own passengers. If a passenger causes damage or steals items, the pilot will be responsible to pay for damages. Getting their passenger to pay them is their own responsibility.

Operating Handbooks:
Pilots must follow the operating handbook for each aircraft.

Checklists:
Pilots must follow the checklist for each aircraft.

Paperwork:
Each pilot and student must agree to the waiver and aircraft rental agreement prior to using any aircraft. Each pilot must also let Pilot Rise keep a copy of their unexpired Driver's License on file.

Regulations:
All pilots must follow FAA Regulations and all other relative regulations.

Keys:
Pilots must leave the hangar key in the lockbox, and must return the aircraft keys after each flight. Failing to do so may result in a fee.

Towing:
Pilots may remove the aircraft from the hangar, but they may not push the aircraft back in without supervision from a Pilot Rise flight instructor or administrator.

If an administrator is not available, the pilot must park the aircraft in the tie down area OR parking by on the ramp by the fuel pumps. If parking by the fuel pumps, please park as far as you can away from the cars and restaurant.

Securing:
Each pilot must ensure each aircraft is secure before leaving the aircraft. This includes visiting other airport. Do not forget to chalk the aircraft, lock the controls, put up window shades, lock the doors, and take the keys.

Damages:
Each pilot is responsible for finding damages on the aircraft before each flight. The renter is responsible for any damage caused which is not by natural causes.

Pilot Documents:
Each pilot must ensure they have all their pilot documents including a valid medical, their pilot certificate, photo ID, and any applicable endorsements.

Alcohol and Drugs:
Pilots may not fly under the influence and must follow all FAA regulations. They also may not take any drugs or alcohol on the flight. Also, all passengers must be sober for their own safety.

Maintenance Issues:
For maintenance issues away from the airport, refer to the rental agreement.

Renters Insurance:
Each pilot acting as the PIC must have valid renters insurance of at least $15,000 hull damage protection.

For Hire Operations:
Pilots may not conduct any for hire operations without prior approval from Pilot Rise.

Flight Instruction Flights:
No pilot may receive or give flight instruction during any flight in Pilot Rise aircraft unless they are an approved Pilot Rise instructor.

Weather:
VFR checked out pilots may not fly in lower than 3000 feet ceilings and less than 3 miles of visibility without prior approval from Pilot Rise or a Pilot Rise instructor.

IFR checked out pilots may fly into weather at their discretion and judgement.

Pilots may not ever fly into known icing or thunderstorms.

Damaging Weather:
If damaging weather, such as hail, is forecast and you learn about it, please contact Pilot Rise to warn us immediately. We will move our planes away from harms way so everyone can keep using them.

Trash:
Pilots must remove trash from the aircraft after their flight.

Oil:
Oil used MUST be reported on the FlightCircle scheduling system during check-in.

Cleaning:
Pilots are encouraged to use the cleaning supplies on hand to clean the windshield and leading edges of the aircraft they used.

STUDENT POLICIES

Citizenship:
Each student pilot must provide Pilot Rise with proof of US Citizenship via their original birth certificate and driver's license OR their valid US passport. Foreign students must provide relative documents. This rule does not apply to commercial students.

BILLING

Payment Due:
Payments are due upon receipt for each lesson or flight.

Payment Methods:
Clients may pay with an accepted credit or debit card. Cards have a 2.3% subcharge.
Clients may pay with cash.
Clients may pay with Venmo.
Clients may pay with check (unless it is their first flight or ever had a bounced check)

Charge backs:
Charge backs and refunds are not allowed. You will be billed your regular bill and for our time for dealing with charge backs.

Cards on File:
Each client must have a card method of payment on file. The security is PCI complaint.

Account Balances:
Clients may pay in advance. This will be applied as a credit to your balance. Pilot Rise is responsible for providing flight training and rental services from money on account, but we do not refund the money on account. There are few cases where we would refund money on account. Money on account can be used for flight training or aircraft rental. Money on account may also be transferred to other members.

Long Flights:
Flights with a lot of flight hours or over multiple days may need to be paid or have a deposit in advance. This is usually if you plan on taking the plane more than 5 hours at a time or going further than 150 nautical miles.

SCHEDULING

Cancellation Policy:
Flights and lessons cancelled without 24 hours of the lesson may be subject to a $50 fee. This is usually waived if it was cancelled due to weather or maintenance. If the reason was due to weather, and the weather was forecast to be poor, you may still be subject to the cancellation fee due to poor planning.

No Show Policy:
If you do not show up to a flight or lesson or do not cancel at least one hour in advance, you may be subject to a $100 no show fee. This is because other people waiting on the schedule could not take your place.

Cancelling a Flight:
If you need to cancel a flight or lesson, you must call and leave a voicemail. Texting is also acceptable as long as a Pilot Rise admin acknowledges prior to your scheduled time.

Scheduling as a Renter:
If you are checked out for a flight, you may schedule at your discretion at FlightCircle.com. If you wish to schedule a flight longer than one day, you must call or text Pilot Rise to schedule.

Scheduling as a Student:
If you are scheduling with an instructor, you must schedule with that instructor to make sure their are available.

Altering Schedules:
Altering your scheduled flights within 24 hours MAY be considered a cancellation.

Check-Out:
Before departing, renters must checkout their flight on FlightCircle. Be sure to take a picture of the Hobbs and Tach time as proof.

Check-In:
Before leaving the aircraft on arrival, renters must check-in the aircraft. Be sure to include oil used. Also, take a picture of the Hobbs and Tach time.

Fuel Receipts:
To get reimbursed for fuel, text a picture of your fuel receipts to Pilot Rise immediately after a flight.

BUILDING

Security:
The building is under 24/7 surveillance.

Damages:
Damaging or stealing from the building may result in a fee or prosecution as necessary.

Locks:
Members accessing the building must lock the building and close and lock the hangar doors before leaving.

Limited Access:
Members have access to use the restroom, upstairs simulator, study books, whiteboards, upstairs table, downstairs table, kitten sink, fridge (to store their items for the day), aircraft supplies on the quick access shelf, and water. Other areas and items are off limits.

Smoking:
Smoking is prohibited in or around the building or ANY aircraft.

TRANSIENT POLICIES

Weather:

The PIC should not attempt to fly in weather which could present a danger or limit VFR conditions.

Mechanical:

At Pilot Rise, LLC, we make every effort to keep our fleet of rental aircraft in excellent
mechanical condition. However, an occasional breakdown may occur while away from our
facility.

In the case of a mechanic malfunction or issue away:

  • Report to Pilot Rise immediately
  • Do not authorize any repairs without approval from the Pilot Rise.
  • Pilot Rise will reimburse you for any repairs if any were authorized.

Stranded Away from Home Base:

Although rare, it is possible to become stuck at an airport away from home. This can happen due to many reasons such as, but not limited to:

  • Bad / Low Weather
  • Unforeseen mechanical issues
  • Light bulb burning out
  • Airport out of fuel
  • Airport closures
  • TFRs
  • Popped tire

When planning your trips, be sure to have a backup plan in mind.

Pilot Rise will cover any maintenance costs, but Pilot Rise is not responsible and will be unable to pay for any hotels, travel expenses, airline fairs, rental cars, meals, etc.

In the case of being stranded (other than off field emergencies or accidents) then these are the options:

  • Wait with the plane until it is repaired or weather clears up. (Note: Mechanics do not work on weekends)
  • Return home via airlines, friend picking you up, ferry permit with the aircraft

There are very few times when we will be able to pick you up by car or aircraft, and we will need to be reimbursed for any expenses incurred to pick you up.

If you are stranded for reasons other than negligence, any regular fees associated with the flight during the same day asides from flight time will be waived.

If you leave the aircraft, you will be responsible to pay the regular rate for the aircraft to be returned. You will also be responsible for the travel expenses and cost of the pilot (pilot rate limited to $30 / hour). If you retrieve the plane, then there will be no expenses for travel and pilot.

We will do everything in our power to prevent delays and issues away from home, but there are items out of anyone's control. If we are able to, we will try our best to assist with some of the expenses as well as assisting with travel and retrieval arrangements.

If you fly further than 300 nautical miles, you may be responsible for the mechanic's expenses to travel to the aircraft. We will try to find a mechanic within the vicinity of the stranded airport to avoid this completely.

miscellaneous

Contact:
Members and students must provide a reliable means of contact to Pilot Rise.